Frequently Asked Questions

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ERİŞİM SAĞLAYICILARI BİRLİĞİ


  • 1. There are content(s) on website(s) that violate my personal rights. Which ways should I follow to end this violation?

    You can follow these two ways to eliminate the violation of rights caused by content on the Internet.

    Removing Content From Publication:
    According to Article 6/A of Law No. 5651, Access Providers Association (ESB) has the task of coordinating the implementation the decisions on preventing access excluding the decisions rendered as per Article 8 of the Law. For this reason, the content / location provider must be consulted for removing the content from publication.

    Blocking Access to Content:
    Real or legal persons, institutions and organizations claiming a violation of personal right due to a content on the Internet may request blocking access to the content by applying directly to the Criminal Court of Peace, as well as requesting the content to be removed from the publication with the warning method if they cannot reach the content provider.
    The request of the person whose personality is violated is answered by the content and/or location provider within twenty-four hours at the latest. Therefore, in the event that the applications made to the content and location providers are unsuccessful, you should apply to the nearest Criminal Court of Peace on the grounds that your personal rights are violated and you must request blocking access to the URL / Domain Name / IP address(es) you specify in your petition in accordance with the Law No. 5651.
    The Criminal Court of Peace decides on the application made under Article 9 of Law no. 5651 without a trial within twenty-four hours at the latest. The Court decides to prevent access to the URL / Domain Name / IP address if it detects violation of personal right.

  • 2. I reveived judgement from the Criminal Court of Peace to prevent access to content(s) that violates my personal rights on website(s). In which ways required to deliver this decision to ESB for its implementation?

    In accordance with the protocol signed between ESB and the Ministry of Justice, integration with UYAP has been achieved. Access blocking decisions are sent to ESB by judgeships via UYAP. The decisions sent by fax and e-mail to ESB, are not processed.

  • 3. I reveived judgement from the Criminal Court of Peace to prevent access to content(s) that violates my personal rights on website(s). Is it necessary for this decision to be finalized for implementation?

    If the judgeship has stipulate the requirement for finalization to implement the decision, no action is taken by ESB until receiving finalization statement about the decision. However, despite the stipulate for finalization, the decisions delivered to ESB by judgeship for implementation,are implemented without waiting for finalization statement . If there is no contrary provision about decisions on prevention of access coming to ESB, the condition of finalization is not sought. However, if objection authority decided to remove the decision made by the judgeship, the blocked addresses are re-opened.

  • 4. Are the access prevention decisions taken by the Public Institutions, implemented by ESB?

    Executing the decisions on prevention of access excluding the decisions rendered as per Article 8 of the Law is Access Providers Association (ESB)'s field of task. In this context, ESB sends decisions on prevention of access by public authorities authorized by special laws to the access providers for implementation.

  • 5. Are the decisions made under Article 8 of Law No. 5651 implemented by ESB?

    ESB does not take action on the decision to prevent access granted under Article 8 of Law No. 5651. In case a decision to prevent access granted by the judgeship according to Article 8 of Law No. 5651 is sent to ESB, this decision is sent to Information and Communication Technologies Authority (BTK), which should be the interlocutor.
    Contents related to the crimes in article 8 of Law No. 5651 can be reported from www.ihbarweb.org.tr to Information Technology and Communication Authority Internet Information Notification Center.

  • 6. Is it technically possible to block access to content of websites using the "https" protocol?

    With respect to URL addresses starting with "http", it is possible to block access to content published on the Internet. However, internet sites such as "facebook.com", "youtube.com", and "twitter.com", which are mostly used for creating accounts, are not technically possible to block access to the URL addresses of these sites since they use the "https" protocol. Incoming decisions in this direction are forwarded to the access providers by ESB and judgeships are informed that access blocking is not technically feasible.

  • 7. Can access to e-mail be blocked?

    Under the Law No. 5651, ESB executes only the decisions on prevention of access to URL / Domain Name / IP addresses. Within this framework, it is not possible to fulfill the decisions by ESB to close the e-mail address or to prevent access to the e-mail address. 

  • 8. Should the URL / Domain Name / IP addresses that are blocked to access, written explicitly in the provision part of the judgeship decision?

    In order for ESB to implement the access blocking decisions which made by judgeships, URL / Domain Name / IP address to be blocked must be explicitly take part in the provision part.
    The URL address refers to the content that is subject to the violation of personal right in the web browser and it is exemplified “http://www.abcd.com/abcdefgh.htm”. ESB does not take any action to the decisions given like "Blocking access to content about the person who made a request" etc without specifying an URL address.
    The domain name is illustrated as "www.abcd.com".
    The IP address is the address given by Internet Protocol standards that devices connected to a particular network use to recognize each other, communicate with each other and send data to each other.

  • 9. Are the decisions of refutation and correction made by judges fall within the scope of duty of ESB?

    Refutation and correction decisions sent by the concerned persons or judgeship, cannot be applied because they do not fall within the scope of duty of ESB. Interlocutor is informed about this issue.

  • 10. Can I apply directly to ESB in order to prevent access to these addresses if the content that has been decided to prevent access from the judge on the grounds that my personal rights are violated is published at other addresses?

    According to Article 9/9 of Law No. 5651; In case of the contents which were is decided to be blocked to access is also published on other internet addresses, the person whose right has been violated or his/her attorney with wet signed or secure electronic signature petition can apply to ESB.
    Upon this application, in case of the publications in the addresses requested to be blocked to access are the same as the content that is decided to be blocked to access in the judgeship decision, the judgeship decision is also applied to these addresses.

  • 11. Is there a different method to follow, except for blocking access to contents that have violation of personal right on sites such as Facebook, Twitter, and Youtube?

    TWITTER:
    In order to enable users to report their complaints on the “twitter.com” website, https://support.twitter.com/ link is used, by following the steps related to the complaint of relevant article from the menu given in this link, resolution of the complaint can be provided under the supervision of commercial companies. It was detected in the research conducted on open sources that the e-mail address of the commercial company that operates the twitter.com website are twi18nlp@twitter.com and domains@twitter.com. As a result of the application to here, the relevant contents are evaluated by the authorities.

    FACEBOOK:
    In order to enable users to report their complaints on the "facebook.com" website, https://www.facebook.com/help link is used, by following the steps related to the complaint of relevant article from the menu given in this link, resolution of the complaint can be provided under the supervision of commercial companies. It was detected in the research conducted on open sources that the e-mail address of the commercial company that operates the "facebook.com” website is domain@fb.com.

    YOUTUBE:
    In order to enable users to report their complaints on the "youtube.com" website, https://support.google.com/youtube link is used, by following the steps related to the complaint of relevant article from the menu given in this link, resolution of the complaint can be provided under the supervision of commercial companies. It was detected in the research conducted on open sources that the e-mail address of the commercial company that operates the “youtube.com” website is support@youtube.com.

  • 12. Are the access blocking decisions which were made before the establishment of ESB, implemented by ESB?

    ESB fulfills the decisions regarding prevention of access excluding the decisions rendered as per Article 8 of the Law, either before the establishment of ESB or after the date of entry into force of Law No. 5651

  • 13. Can I submit an individual application without a judgeship decision about the prevention of access to ESB?

    According to Article 6 / A of Law No. 5651; ESB has been established to ensure that access prevention decisions are implemented. Therefore, no individual application can be made to the ESB without the decision to block access.

  • 14. Where should I apply if the content(s) on the internet is published that violates the privacy of my private life?

    People whose privacy of their private life is violated due to broadcasting content on the internet, can apply directly to the Information and Communication Technologies Authority and request the implementation of the prevention of access to content. Upon this request, access blocking decision that is made by Information and Communication Technologies Authority (BTK) as a precaution, is sent to ESB. The BTK should submit the injunction of claimant to approval of the judge within 24 hours. Otherwise, the precautionary decision will be automatically rescinded and address that were blocked to access, will be opened again.

  • 15. What is the area of ​​implementation of access blocking decisions?

    Blocking access precaution is being limited with blocking access to relevant addresses from Turkey, and it is possible to access these addresses in cases such as VPN settings have been changed.

  • 16. I still can access to the URL/Domain Name addresses that were decided to block access. How can I solve this problem?

    There are many reasons why access to URL/Domain Name addresses that are decided to be blocked and are sent to ESB. Firstly; The URL/Domain Name of the available content should be checked to see if the URL/Domain Name address in the judgeship decision is exactly the same. Because it is frequently encountered situation for the same content to be published in different URL / Domain Name addresses. If you find that the URL/Domain Name address is not different, you should clear cookie and cache of your device (See 19.md.)
    However, if it is still accessible; If you sent an e-mail to "vatandas@esb.org.tr" address belongs to ESB by adding the screenshot including the URL/Domain Name address of the content, IP address of the device used and the name of your internet service provider, information will be given as a result of necessary examination. 

  • 17. When I search from search engines, the URL/Domain Name addresses were decided to block access to appear on the search result screen. What can I do for it?

    ESB has no duty and authority to remove URL/Domain Name addresses which have a decision to block access, from search engines.
    The content must be unpublished so that information about the blocked content does not appear in the search engine. The content/location provider must also be applied to remove relevant content from publishing. As the results from search engine queries are again caching by search engines, result can be obtained by waiting for the period of clearing the cache of search engines, even if these contents are removed.
    You can reach the help page for Google search engine from the link below:
    https://support.google.com/webmasters/answer/7041154
    You can make a request to remove content from the cache for google search engine from the link below:
    https://www.google.com/webmasters/tools/removals

  • 18. What are the working hours of the Access Providers Association (ESB)?

    ESB is available 24/7 to implement the duly decisions on prevention of access.

  • 19. How do I Cookie And Cache Cleanup?

    Persons who claim that the privacy of their private life has been violated due to the content of broadcasting on the Internet, may apply directly to the TIB and request the implementation of the prevention of access to the content. This request must contain the exact address (URL) of the publication that causes the violation of the right, the information about which the right has been violated and the information to prove the credentials. In case of a lack of this information, the application is not processed by TİB.
    In case of TIB justifies the demander's application, sends its decision taken for precautionary measure to our Association to implement of prevent access to the relevant site (s). Our Association fulfills the decision to be given for the measure related to the address / addresses specified by TIB within 4 hours. However,it is required that the person making the request must take decisions within 72 hours from the relevant court and this decision must be notified to our Association in accordance with the provisions of the Notification Law. If the decision is not notified to our Association within 72 hours, the address (s) to which access is prevented for measure will be re-opened.
    How Can I Clear Cookie and Cache?
    Clear cache & cookies
    If there is a problem with the browser you are using or the page you are viewing, first try clearing the browser's cache. If the problem persists after clearing the cache, clear the browser's cookies. The instructions for clearing the cache and cookies may be different for each browser and each version. Below are the steps required for various frequently used browsers and versions. To start, select the browser you are using:

    Microsoft Internet Explorer
    To learn "Tip Version", Click "Help" in Internet Explorer and then click "About Internet Explorer." If you cannot see the "Help" menu, press the "Alt" button to display the menus.
    1) Cache. First, clean the browser cache of the version you are using:
    Internet Explorer 7.x
    Click the Tools Menu. If you cannot see the menu, press the Alt button on your keyboard to display the menus.
    Select Delete Browsing History.
    Click the Delete files button.
    In the confirmation window, click the Yes button.
    Click the Close button.
    Note: It may take several minutes for the cache history to be deleted.
    Internet Explorer 6.x
    Click the Tools Menu.
    Select Internet Options.
    Click the General tab.
    Click the Delete files button.
    Click OK in the confirmation window.
    Click OK to close the 'Internet Options' window.
    Note: It may take several minutes for the cache history to be deleted.
    2) Cookies. If clearing the cache does not resolve the issue, you may also need to clear browser cookies.
    Important! Deleting browser cookies may solve the problem but it also deletes your saved settings for sites you've previously visited.
    Internet Explorer 7.x
    Click the Tools Menu. If you cannot see the menu, press the Alt button on your keyboard to display the menus.
    Click the Delete cookies button.
    In the confirmation window, click the Yes button.
    Click the Close button.
    Internet Explorer 6.x
    Click the Tools Menu.
    Select Internet Options.
    Click the General tab.
    Click the Delete Cookies button.
    Click OK in the confirmation window.
    Click OK to close the 'Internet Options' window.

    Mozilla Firefox
    To learn "Tip Version" in Firefox: In Windows, click "Help" and then Click "About Mozilla Firefox". If you are using Mac OS X, click "Firefox" and then "About Mozilla Firefox".
    1) Cache. First, clean the browser cache of the version you are using.
    Firefox 3.x for Windows
    Click the Tools Menu.
    Select Clear Private Data.
    Select the 'Cache' checkbox.
    Click the 'Clear Private Data Now' button.
    Firefox 3.x for Mac OS X
    Click the Firefox menu.
    Select Preferences.
    Specify the Advanced option.
    Click the Network tab.
    In the 'Offline Storage' section, click the Clear Now button.
    Click OK.
    Firefox 2.x for Windows
    Click the Tools menu.
    Select Options.
    Specify the Advanced option.
    Click the Network tab.
    In the 'Cache' section, click the Clear Now button.
    Click OK.
    Firefox 2.x for Mac OS X
    Click the Firefox menu.
    Select Options.
    Specify the Advanced option.
    Click the Network tab.
    In the 'Cache' section, click the Clear Now button.
    Click OK.
    2)Cookies. If clearing the cache does not resolve the issue, you may also need to clear browser cookies.
    Important! Deleting browser cookies may solve the problem but it also deletes your saved settings for sites you've previously visited.
    Firefox 3.x for Windows
    In Firefox, click the Tools menu.
    Click Options.
    Click Privacy option.
    In the Cookies section, click Show Cookies.
    In the Cookies dialog box, click Remove All Cookies.
    Click OK to close the Cookies dialog box.
    Click OK to close Options.
    Firefox 3.x for Mac OS X
    Click the Firefox menu.
    Click Preferences.
    Click Privacy option.
    In the Cookies section, click Show Cookies.
    In the Cookies dialog box, click Remove All Cookies.
    Click OK to close the Cookies dialog box.
    Click OK to close Preferences.
    Firefox 2.x for Windows
    In Firefox, click the Tools menu.
    Click Privacy option.
    Click Privacy.
    In the Cookies section, click Show Cookies.
    In the Cookies dialog box, click Remove All Cookies.
    Click OK to close the Cookies dialog box.
    Click OK to close Options.
    Firefox 2.x for Mac OS X
    Click the Firefox menu.
    Click Preferences.
    Click Privacy option.
    In the Cookies section, click Show Cookies.
    In the Cookies dialog box, click Remove All Cookies.
    Click OK to close the Cookies dialog box.
    Click OK to close Preferences.

    Google Chrome
    Click here for Google Chrome Help Page

    Apple Safari
    To learn "Tip Version" in Safari: If you are using Mac OS X, click "Safari" and then "About Safari". In Windows, click "Help" and then "About Safari".
    1) Cache. First, clean the browser cache of the version you are using.
    Safari 3.x for Mac OS X
    Click the Safari menu.
    Select Clear Cache.
    Click Empty option.
    Safari 3.x for Windows
    Click the Edit menu.
    Select Clear Cache.
    Click Empty option.
    2)Cookies. If clearing the cache does not resolve the issue, you may also need to clear browser cookies.
    Important! Deleting browser cookies may solve the problem but it also deletes your saved settings for sites you've previously visited.
    Safari 3.x for Mac OS X
    Click the Edit menu.
    Click Preferences.
    Click Security option.
    Click Show Cookies.
    Click Remove All.
    Click Done.
    Close the "Preferences dialog box".
    Safari 3.x for Windows
    Click the Safari menu.
    Select Preferences.
    Click Security option.
    Click Show Cookies.
    Click Remove All.
    Click Done to close the list of cookies.
    Close the "Preferences dialog box".

    Opera
    To learn "Tip Version" in Opera: In Windows, click "Help" and then "About Opera". If you are using Mac OS X, click "Opera" and then "About Opera".
    1)Cache. First, clean the browser cache of the version you are using.
    Opera 9.x for Windows
    In Opera, click the Tools menu.
    Click Preferences.
    Select the Advanced tab.
    Click History in the left column.
    In the Disk cache section, click Empty Now.
    Click OK to close Preferences.
    Opera 9.x for Mac OS X
    In Opera, click the Opera menu.
    Click Preferences.
    Click on the Advanced tab.
    Click History in the left column.
    In the Disk cache section, click Empty Now.
    Click OK to close Preferences.
    2)Cookies. If clearing the cache does not resolve the issue, you may also need to clear browser cookies.
    Important! Deleting browser cookies may solve the problem but it also deletes your saved settings for sites you've previously visited.
    Opera 9.x for Windows
    In Opera, click the Tools menu.
    Click Delete Private Data.
    Click Detailed Options.
    Select Delete All Cookies.
    Clear the check box for any other Custom Data options that you do not want to delete.
    Click Delete.
    Opera 9.x for Mac OS X
    In Opera, click the Opera menu.
    Click Delete Private Data.
    Click Detailed Options.
    Select Delete All Cookies.
    Clear the check box for any other Custom Data options that you do not want to delete.
    Click Delete.